Refund policy

 

Last Updated: 3/31/26

At Essorall, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may be eligible for a refund or replacement in accordance with the terms below.

REFUNDS (IF APPLICABLE)

To request a refund, please contact us at support@essorall.com within 30 days of receiving your order.

To be eligible:
- Your request must be submitted within 30 days of delivery  
- You must provide proof of purchase (order number, email, etc.)  
- Photo or video evidence may be required for damaged or defective items  

Once approved, refunds will be processed to your original payment method within 5–10 business days.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or not as described, we will:
- Offer a free replacement OR  
- Issue a full refund  

Photo or video evidence is required to process these claims.

RETURNS

Due to international shipping logistics, we do not require customers to return items in most cases.

In certain situations, we may request a return to a designated address. If a return is required:
- Customers are responsible for return shipping costs  
- Items must be unused and in original condition  

NON-REFUNDABLE SITUATIONS

We do not offer refunds in the following cases:
- Requests made after 30 days of delivery  
- Incorrect shipping address provided by the customer  
- Orders marked as delivered by the carrier  
- Normal results variation (results may vary by individual)  

PARTIAL REFUNDS

In some cases, we may offer partial refunds as a resolution depending on the situation.

CANCELLATIONS

Orders may be canceled within 24 hours of purchase.

After this time, orders may already be processed and cannot be canceled.

LATE OR MISSING REFUNDS

If you have not received your refund:
1. Check your bank account  
2. Contact your credit card provider  
3. Contact your bank  

If the issue persists, contact us at support@essorall.com

CHARGEBACKS

If a chargeback is initiated without contacting us first, we reserve the right to dispute the claim and provide evidence of delivery and communication.

CONTACT INFORMATION

If you have any questions about this Refund Policy, please contact us at:

Email: support@essorall.com  
Business Name: Essorall